This Privacy Policy applies to all websites, applications, products, and services owned or operated by Saintsware (“Saintsware,” “we,” “us,” or “our”), including but not limited to RateMeReal (collectively, the “Services”). It explains how we collect, use, disclose, and protect your personal information.
1. Who We Are
Controller: Saintsware (USA) Address: Round Rock, TX, USA Contact:support@saintsware.com
IP address and approximate location (country-level) for localization and security.
3. How We Use Your Information
Operate and maintain Services.
Process User Content (e.g., images) solely to perform the specific service or feature you request and deliver the resulting output to you.
Uploaded images are processed in real time and deleted immediately after processing is complete. We do not store, reuse, sell, or otherwise use your User Content for any other purpose.
Develop and improve features, analyze usage, enhance performance.
Communicate about Service updates, security alerts, and policy changes.
Protect against fraud, misuse, and illegal activity.
Comply with legal obligations.
4. Legal Bases for Processing (EEA/UK)
For users in the EU/EEA/UK, we process data based on:
Performance of a contract.
Consent (where required).
Legitimate interests — such as fraud prevention, security, and product improvement.
Compliance with legal obligations.
5. Information Sharing
With service providers — cloud hosting, analytics, payments, support.
With your consent — e.g., when sharing results externally.
For legal reasons — compliance with laws, court orders, or protecting rights.
Business transfers — e.g., in connection with mergers or acquisitions.
Aggregated or de-identified data — for analytics, policy, or business review.
We do not sell your personal information.
6. Cookies & Tracking Technologies
We use cookies to enable functionality, remember preferences, and analyze performance. You can disable cookies via browser settings, but this may affect your experience.
7. Data Retention
We retain personal data only as long as necessary for business or contractual purposes, legal compliance, or as otherwise permitted by law. Uploaded images are processed and deleted immediately following evaluation and are never stored long-term.
8. Your Privacy Rights
U.S. Residents
Access, correct, delete, or restrict your personal data.
Opt-out of sharing/selling for advertising purposes (though we do not engage in such activity).
The right to not be discriminated against for exercising these rights.
EU/EEA/UK Residents
Right of access, rectification, erasure, data portability, and to object to or restrict processing.
Lodge a complaint with your supervisory authority if you’re unsatisfied with our response.
How to Exercise Your Rights
To exercise any of these rights, contact us at support@saintsware.com. We may need to verify your identity before processing your request.
9. Children’s Privacy
Our Services are intended for users 18 and older. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please reach out and we will delete it.
10. Security Measures
We implement technical, administrative, and physical safeguards — including encryption, access controls, and secure cloud storage. However, no system is fully secure and we cannot guarantee absolute protection.
11. International Data Transfers
Your data may be transferred to and processed in the United States. Where necessary, we implement safeguards such as Standard Contractual Clauses in compliance with applicable privacy laws.
12. Updates to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or within the Services. Always review the “Effective Date” at the top of this page to stay informed.
13. Contact Us
If you have questions or concerns regarding this policy, contact Saintsware at: Email:support@saintsware.com Address: Round Rock, TX, USA